What does Mthinte do?
We offer high-speed internet, wireless broadband, public hotspots and business connectivity solutions.
How do I check if I have coverage?
You can visit our Coverage page on our website. Simply enter your address to see available services.
What internet speeds does Mthinte offer?
Mthinte offers 10Mbps, 20Mbps & 30Mbps internet speeds.
How long does installation take?
The installation duration varies and is dependant on factors like the environment & weather.
Do I need to be home for delivery or installation?
Yes, someone 18 or older must be present during installation to grant access to the property.
Can I use my own router or modem?
No, Mthinte SiMs are only compatible with routers provided by Mthinte.
How do I upgrade my package?
Kindly contact Mthinte Support for a personalised experience.
How do I pay my bill?
Your bill will be automatically debited from your bank account on a monthly basis, on a date chosen by you.
Does Mthinte offer automatic payments?
Yes, Mthinte offers automatic payments via DebiCheck, a type of debit order that requires you to confirm with your bank before it is processed. This method is put in place to increase safety & give you peace of mind.
What happens if I miss a payment?
You will receive reminders, and services may be suspended if the balance isn’t cleared within 10 days.
My internet is slow, what do I do?
Try restarting your router, ensuring no large downloads are running. If the issue persists, contact our Support Team.
What are your customer service hours?
Monday – Saturday, 08h00 – 18h00