In Terms of the Protection of Personal Information Act (POPIA)
Effective Date: 2013
1. What is Personal Information?
Under POPIA, personal information includes any data that can identify you, such as:
– Your name, ID number, address, contact details
– Account or billing information
– Device or network identifiers (IP address, SIM, MAC address)
– Location and usage data
– Communications or support interactions with us
2. How We Collect Your Information
We collect your personal information in the following ways:
– When you apply for or use our services
– When you communicate with our support channels
– Automatically when you use our internet, mobile or voice services
– From third-party service providers (for verification or compliance purposes)
3. Why We Process Your Information
We process your personal information to:
– Provide and maintain our services
– Manage your account and billing
– Monitor service quality and troubleshoot issues
– Comply with legal and regulatory obligations
– Prevent fraud, misuse, or unlawful activities
– Send you service updates or promotions (where you’ve consented)
We will only process your personal information where we have a lawful basis to do so, including consent, contract performance, legal obligations, or legitimate interest.
4. Who We Share Your Information With
We may share your personal information with:
– Our employees and authorised representatives
– Third-party service providers assisting us (e.g., billing, support, analytics)
– Law enforcement or regulatory bodies when required by law
– Other telecom providers for number porting, interconnection, or lawful reasons
– In the event of a business sale or restructuring, with new owners (subject to confidentiality)
We do not sell your personal information to any third parties.
5. Cross-Border Transfers
If we transfer your personal information outside South Africa, we will ensure appropriate safeguards are in place as required by Section 72 of POPIA.
6. Your Rights Under POPIA
You have the right to:
– Access the personal information we hold about you
– Correct or update your information
– Object to the processing of your information
– Withdraw consent (where applicable)
– Lodge a complaint with the Information Regulator
To exercise these rights, contact our Information Officer below.
7. Security of Your Information
We take reasonable and appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, and disclosure.
8. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes stated above or as required by law or regulations (e.g. RICA, FIC).
9. Use of Cookies (If Website or App)
Our website/app may use cookies to improve your experience. You can control cookies through your browser settings.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website or upon request.
11. Contact Us
Information Officer: Dr. Ncedo Mkondweni
Email: legal@mthinte.co.za
Phone: +27 77 077 0077
Physical Address: 66 Park Lane, Sandton, JHB, Gauteng, South Africa, 2096
Information Regulator of South Africa:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/